Terms of Use
These Terms govern your use of No Contact Tracker: Letting Go ("the App", also called Letting Go Journal) on iPhone and Android, built by Known By One ("we", "us"). By using the App you agree to these Terms.
1. Licence
We grant you a personal, non-exclusive, non-transferable, revocable licence to use the App on phones you own or control, in line with Apple's App Store Terms (iPhone) or the Google Play Terms of Service (Android).
2. Purchases
The streak tracker, SOS and, on Android, the pause are free. A one-time in-app purchase unlocks the rest of the App (journal, cards and insights).
- The purchase is not a subscription — there is no recurring charge.
- On iPhone the purchase is made through Apple's App Store and tied to your Apple ID. On Android it is made through Google Play and tied to your Google account.
- You can restore your purchase on any device signed in to the same Apple ID or Google account by tapping "Restore" in the App. A purchase on one platform does not carry over to the other.
- Refunds are handled by Apple under their refund policy, or by Google under the Google Play refund policy.
- On iPhone, users who first launched the App before 13 May 2026 retain free access automatically.
3. Acceptable use
The App is a private space for journaling and reflection during difficult emotional periods, including breakups and the end of relationships. You agree to use it only for personal, lawful purposes.
4. Not medical or mental health advice
Letting Go is a self-help tool. It is not a medical device and is not a substitute for therapy, counselling, or any form of medical or mental health care. It does not diagnose, treat, cure, or prevent any medical condition. If you are in crisis or experiencing thoughts of self-harm, please contact a qualified professional or an emergency service in your country immediately (e.g., Samaritans on 116 123 in the UK, 988 in the US).
The breathing exercises, the pause, prompts, cards, and insights in the App are for general reflective purposes only and do not constitute clinical advice.
5. Your content
Anything you write or add in the App stays on your device. We have no access to it. You retain all rights to your content. The App does not back it up; if you delete the App or lose your phone, your content is permanently lost.
6. Disclaimers
The App is provided "as is" and "as available", without warranties of any kind, express or implied. We don't warrant that the App will be uninterrupted, error-free, or fit for any particular purpose. On Android, the pause depends on Android's accessibility settings; Android or your phone's battery settings can switch it off, and it cannot pause a reply typed straight into a notification.
7. Limitation of liability
To the fullest extent permitted by law, Known By One is not liable for any indirect, incidental, consequential, or punitive damages arising from your use of the App. Our total liability for any claim relating to the App is limited to the amount you paid for the in-app purchase.
8. Changes
We may update these Terms from time to time. The current version will always be at this URL. Material changes will be reflected in the App on next update.
9. Termination
You can stop using the App at any time by deleting it. We may terminate or restrict access if you breach these Terms.
10. Governing law
These Terms are governed by the laws of England and Wales. Any dispute will be heard in the courts of England and Wales, except where local consumer protection law gives you a non-waivable right to bring action elsewhere.
11. Contact
Questions: thewellfrogproject@gmail.com